Canon Scanner driver problems

Hi,





When I tried to scan, using the toolbox, the Scanner lamp goes on but the scan will not initiate



and the error "Cannot communicate with the scanner - check cable and connection."



Changed USB ports - same msg.



reloaded drivers - same msg.



Canon help claims that the problem is that the OS is "blocking the Communication"



Please help.

Thanks!




I didn't find the right solution from the Internet.




References:

social.technet.microsoft.com/Forums/windows/en-US/2a77fcdb-a3d0-4569-9bc1-053bb060cc37/canon-scanner-driver-problems?forum=w7itprohardware


animated whiteboard